Return Policy

Our Return Policy is 30 days. Any orders returned after 30 days will not be processed and will not be entitled to a refund or exchange. If you try to make a return, we may send you the item back to your default delivery address and ask you to cover the delivery costs.

To be eligible for a return the item must be unused (i.e. not worn or washed), contain the relevant tags and be in the same condition and packaging that it was received in.

There are several types of goods that are exempt from our Return Policy. These include:

• Earrings
• Underwear or sanitary/intimate goods
• Any item that contains a hygiene strip or seal e.g. make up, creams/lotions and perfumes or any item which states do not remove the original wrapping/seal for hygiene reasons.
• Footwear that has been worn outside
• Gift cards

Any items that are found to contain stains cannot be refunded or exchanged unless they are regarded as faulty.

If we suspect that you have worn or used any products before returning them we may refuse any future refunds and close your account immediately.

To complete your return, we require a receipt or proof of purchase from you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Do note any discounts applied at the time of your order will be deducted from your refund.

Late or missing refunds (if applicable)
All refunds will be done within 10 working days.

If you still haven’t received a refund then please first check your bank account / statement again before taking any action. Then, if necessary, contact your bank or credit card company to find out what is happening as it may take some time before your refund is officially posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at: customerservices@workgirl.co.uk.

Sale items (if applicable)
Sale items are refundable. 

Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item then please send us an email at customerservices@workgirl.co.uk and we will give you our contact details so it can be replaced. Our address is: 

Work Girl, South Shields Business Works, Henry Robson Way, South Shields NE33 1RF

Gifts
If the item was purchased with a gift card and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

You are responsible for paying your own return delivery costs for returning an item to Work Girl.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75 we recommend that you should consider using a trackable shipping service (like recorded delivery by Royal Mail in the UK) or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and we will not be held liable for any costs in relation to missing goods.