Terms of Service
Section 1 - General
1.1 Welcome to Work Girl. We are a limited company registered in England and Wales. (Company Number 08280106). Our Headquarters is based in the North East.
1.2 Throughout this website, any terms used such as ‘we’, ‘us’ and ‘our’ will refer to Work Girl.
1.3 Work Girl offers its products and services and any associated tools and links to you on the basis that you agree to our terms and conditions (our ‘Terms of Service, ‘Terms’) as outlined below, including any additional terms and conditions and policies referenced herein and/or available via other hyperlinks. These Terms of Service apply to all users of our site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.4 Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms and conditions of agreement then do not access our website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Section 2 - Online Store Terms
2.1 As a customer of Work Girl you agree that you:
- Are at least 18 years old and legally capable to enter into an agreement with us
- Have a bank account and debit/credit card to make payments
- Are the authorised owner of the bank account or debit/credit card for which you intend to use to make a payment with.
2.2 If you are under 18 years old, a parent or guardian will need to oversee the transaction.
2.3 All products/services are provided to you on the basis that you:
- Create and log into an account with us first
- Provide us with your correct address details
- Enter your card details, and
- Review and submit your order to us
2.4 We reserve the right to refuse a transaction or service to anyone for any reason at any time. This may be the case where the card address and the shipping address do not match or where it is not clear where the items should be shipped or delivered to or where we suspect potential fraud. When placing an order you agree that you will provide details to us that are true, accurate and correct.
2.5 As a customer you understand that your data (not including bank details or credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. All financial and debit/credit card information will however be protected and encrypted during any transfer over networks.
Section 3 - Consent
3.1 We will not deal with any order or send you any marketing material until we have your expressed written consent to do so.
Section 4 - Placing an order
4.1 When placing an order with us you will be guided by our photos, descriptions and prices. Our order process will allow you to check and amend any errors you have made before entering the checkout. At this point please take your time to check the details of your order are correct before clicking ‘Pay Now’.
4.2 Once the order is made you will immediately receive an email acknowledgement from us that your order has passed a standard pre-authorisation check that there is enough money on your account to pay for the transaction. At this stage, this does not mean that your order has been accepted. Your order to us constitutes an order to buy a product from us.
4.3 A contract will only be formed once payment has been received in full and the goods have been dispatched to you. All payments will be taken on the day of the order. At this stage a dispatch notice will be issued. Your dispatch will include a Dispatched Summary Notice of the items you have ordered.
4.4 Orders cannot be amended or cancelled once made. In these circumstances, you will need to return the item and re-order again. Please speak to our Customer Services Team at: customerservices@workgirl.co.uk for further advice on this.
4.5 We accept orders from individuals in the UK, the European Economic Area (EEA) and worldwide. All international purchases will be charged the applicable international currency rate charged by your bank issuer. Any custom fees, taxes and duties are solely your responsibility as the customer. We are not responsible for any such duties or taxes.
4.6 All general payment methods are accepted – debit/credit cards, MasterCard, Maestro and American Express. We also accept payments via PayPal, Google Pay and Apple Pay
Section 5 - Delivery
5.1 Once you finalise your order you will need to choose a delivery option. All delivery charges are based on delivery times, dates and location and will be an additional charge to your order. Our delivery costs are displayed on our website.
5.2 All delivery address must have a valid postcode to be accepted.
5.3 Our deliveries are provided by Royal Mail. Dispatch times may vary according to availability and all representations/forecasts of delivery times are limited to mainland UK only. If you experience a delay in your order this may be due to bad weather, poor logistics, a long bank holiday weekend or uncontrollable forces (such as travel disruption, software or technical failures or higher than anticipated demand) which we cannot accept responsibility for. Do note deliveries may take longer during busy sale periods. Please take these factors into consideration whilst you are waiting patiently for your order. We will keep you updated as much as we can as to the tracking and progress of your parcel and will endeavour to get your order to you as quickly as possible.
Section 6 - Returns
6.1 Our Return Policy is 14 days from the invoice date. All returns will be accepted if they have not been worn or washed, contain the relevant item tags and are in the same original packaging. Products covered in make-up, false tan, creams and perfumes etc. will not be accepted. Any returns after this 14 day period may be returned back to you where you will be asked to cover the delivery costs.
6.2 There are several types of goods that are exempt from our Return Policy. These include:
- Earrings
- Underwear or sanitary/intimate goods
- Any item that contains a hygiene strip or seal e.g. make up, creams/lotions and perfumes or any item which states do not remove the original wrapping/seal for hygiene reasons
- Gift cards
- Footwear that have not been tried on indoors
6.3 If we suspect you have worn or used any products before returning them we may refuse any future refunds and close your account immediately.
6.4 Any items that are found to contain stains cannot be refunded or exchanged unless they are regarded as faulty.
6.5 Any products considered to be faulty will be exchange immediately. If the product is no longer available we will do our best to try and find you a replacement or alternatively give you a full refund.
6.6 We recommend that all goods are returned using a tracking process such as Royal Mail as we do not accept any responsibility for any lost parcels that we do not receive back into our warehouse.
6.7 Where goods purchased are subsequently returned for refund all discounts applied at the time will be deducted from your refund.
6.8 For more information on this please refer to our Return Policy.
Section 7 - Refunds
7.1 All refunds will be completed in 10 working days.
7.2 Please give your bank/card issuer time to sort this out. You are advised to check your bank account or credit card statement for the refund within a suitable period of time.
Section 8 – Typos and Errors
8.1 We accept no responsibility for any typo errors, omissions or data inaccuracies and for any products, descriptions, content or services on our website we provide, including any promotions, offers, shipping charges, transit times and availability.
8.2 We are under no obligation to inform you of any data inaccuracies on any third party websites that are linked to Work Girl, including without limitation, pricing information, unless we are required by law to do so. No specified update or refresh will be required.
Section 9 – Inaccurate Data
9.1 As an account holder with Work Girl you are responsible for ensuring we hold current, complete and accurate purchase and account information for you. You agree to promptly update your account and any other information e.g. your name, address, email address and credit card numbers and expiration dates, so that we can complete your transactions swiftly and we can contact when needed.
Section 10 – Modifications to Products and Prices
10.1 We reserve the right to change or discontinue our products without notice at any time. We are not liable for any third party modifications, price changes, suspension or discontinue of products.
Section 11 – Our Products
11.1 All our products are subject to availability and confirmation of order prices and whether we service your area/country with a particular product. If an item becomes out of stock we will inform you.
11.2 Our products may be limited in quantities, colours and sizes. This will be made clear for each product on each description and at the checkout.
11.3 Whilst we have made every effort to display as accurately as possible the true colours and images of our products that appear on our store, we cannot guarantee that your computer monitor's colour display will be accurate.
11.4 All sizes and measurements of our products are an approximate. However, we do endeavour to provide these as accurately as possible.
11.5 Our products do not include delivery charges. Additional delivery charges will be added to be paid in advance.
11.6 We reserve the right, but are not obligated, to limit the sales of our products, services and offers to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You will be notified via email where this applies.
11.7 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the product/service will be corrected. However, we will always endeavour to provide quality products.
11.8 We advise you to acknowledge that some of our products are not subject to either a return or exchange. Please review our Return Policy for more information on this if you are unsure before your purchase.
Section 12 – Optional Tools
12.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
12.2 Any use of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve their terms on which the tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 13 – Third Party Links
13.1 Certain content, products and services may be available from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of information and do not warrant or accept any liability or responsibility for other third-party materials or websites, or for any other materials, products, or services of third-parties.
13.2 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 14 – Linking to our Website
14.1 You may link to our home page provided that is fair and legal and does not damage the reputation of Work Girl. You must however, establish that approval or endorsement has not been provided on our behalf.
14.2 We reserve the right to have all links removed without notice.
Section 15 – Promotional Codes
15.1 Occasionally, we may offer promotional discounts on our products. To reap the wards of any promotion you will need to enter the promotional code into the appropriate code box at the checkout. If the code is correct the discount will be applied. All promotional codes will carry their own terms of use and will only apply to single transactions unless otherwise stated. Codes cannot be used in conjunction with other promotions and are not transferable.
15.2 Promotional codes are not applicable to sale goods.
15.3 All promotions will close at midnight on the final day of the offer.
15.4 We are not obliged to provide you with a replacement code if you lose or misplace it or use it incorrectly which results in the promo code being cancelled.
15.5 Please do not misuse any promotional codes or discounts we offer you for e.g. promoting them on social media when the code was for you alone. If we suspect any misuse we will refuse your transaction and suspend or/and close your account. Legal action may also be contemplated.
Section 16 - Competitions
16.1 Occasionally Work Girl may run competitions. By participating in our competitions you agree to abide by our rules for each competition and by our decisions which are final. All applicants must be 18 years and above to enter our competitions.
16.2 All winners will be drawn at random and will be notified by email once the competition has closed. All prizes are non-transferable. Only one entry per person is acceptable. We reserve the right at our discretion to substitute any prizes or cancel any competitions. All arrangements for the transfer of prizes will be fulfilled by us.
16.3 If you are a winner of any prize you will need to complete all legal documents from us within 7 working days of the receipt date. Non-compliance and non-notification of your documents will result in your disqualification as a winner and an alternative winner will be selected. As a winner you will release us from any liability, claims, demands and causes of action for personal injury and damage theft or loss suffered in connection with the competition. We may also ask you to release your name details for publicity purposes but this will only done with your expressed written consent to do so.
16.4 All prizes will be issued conditionally upon compliance with all laws, rules and regulations of the State or country which may limit the rules of our competition.
16.5 Our competitions are not open to our employees or any affiliated companies or subsidiaries, nor any sponsors or any immediate family members of our employees and sponsors. We reserve the right to disqualify any entrant and/or winner which is at our absolute discretion.
16.6 For further information on this please contact our Customer Services Team at: customerservices@workgirl.co.uk.
Section 17 – Gift Cards
17.1 All Work Girl gift cards purchased are non-refundable. If you receive a gift card for our website then please make sure you use it within 12 months of the purchase date.
17.2 Please do ensure you use the full value of the gift card. We do not provide any cash change or cash alternatives.
17.3 Anyone purchasing a gift card should ensure the email address they use to register it with is correct. We cannot accept any responsibility for gift vouchers emailed to incorrect addresses or people if we are misinformed.
17.4 We reserve the right to amend any conditions associated with our gift cards.
Section 18 – Your Personal Information
18.1 Our Privacy Policy outlines how we collect, use, manage and share your personal information. To view our Privacy Policy please scroll to the bottom of our home webpage.
18.2 We will only use your data to:
- Create your account
- Provide you with marketing information/newsletters – if you have opted into this process
- Fulfill orders
- Detail visits to our store
18.3 Work Girl is committed to respecting your privacy and will not pass your details onto any third parties. If you have opted to subscribe to our mailing list, your details will be used for this purpose only. You are free to withdraw from this at any time.
18.4 Do remember that if your personal details change (e.g. name, postal address etc.) then you will need to update these on your account. We can only provide a satisfactory service to you if we have your correct details, including marketing preferences. If you are unhappy with your preferences that you have set for any social media then you will need to adjust your settings.
Section 19 - Cookies
19.1 Our website uses technology called ‘cookies’ to enable us to detect who has visited our website and to find out further information about you and your account. This involves a cookie being placed on your device to give you a unique ID number which will be activated every time you visit our website. You can opt out of these cookies by changing your browser settings but by doing so this may prevent or limit some of our features offered to you. Please refer to our Cookie Policy for further information.
Section 20 – User Comments and Feedback
20.1 Occasionally, we may ask for anonymous feedback from you or ask you to send us your creative ideas and suggestions whether online, by email or post. In this respect we will be under no legal obligation to maintain any comments in confidence or to pay any compensation for comments we make. All personal details will remain confidential. We may however, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Section 21 – Legal Issues and Prohibited Uses
21.1 As a user of our website you are prohibited from using our content for: a) commercial purposes; b) for unlawful purposes; c) for violating national and international / state regulations, rules and laws; d) for violating our intellectual property rights; e) to harass, abuse, defame, slander, disparage, intimidate or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. You are solely responsible for any comments you make, including their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party; f) to submitting false or misleading information i.e. false account information such as names, home addresses, email addresses etc., g) to uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; h) to collect or track the personal information of others; i) to spam, phish, pharm, pretext, spider, crawl, or scrape; j) for any obscene or immoral purpose; or k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service and your account for any related website violation of our prohibited uses.
Section 22 – Intellectual Property
22.1 You agree that you will not duplicate, reproduce, store, print, sell, resell, copyright or exploit any of our intellectual property i.e. trademarks, logos, personality or proprietary rights or any proportion of our website without our expressed written permission. These rights are protected with all rights reserved.
22.2 You may print off pages for non-commercial use i.e. personal use.
Section 23 – Account Security
23.1 All personal information will be treated confidentially in accordance with the General Data Protection Regulations 2016 (GDPR), the Data Protection Act 2018 and any other relevant laws.
23.2 You agree that it is your responsibility to maintain the confidentiality of any passwords you have to maintain your online account with us. Work Girl will not be held liable for any loss, theft, interception or damage which may arise from your failure to protect your own account and password. It is also your responsibility for ensuring that your equipment also has the right anti-virus software to protect yourself device from harm, interception and corruption.
Section 24 – Disclaimer of Warranties and Limitation of Liability
24.1 These notices and disclaimers govern the use of our website. Although we will always try to be helpful as possible we do not guarantee, represent or warrant that use of our service or website will not be uninterrupted, timely, secure or error-free. Access to our website is permitted to you on a temporary basis, and we reserve the right to withdraw, amend or update any part of our service, postings and products, including the right to restrict access to some parts, including our entire website at any time.
24.2 We do not provide any warranties, guarantees or conditions that the results obtained on this web site will be accurate or reliable. Unless expressly stated by Work Girl or our suppliers we exclude all such warranties and terms.
24.3 All links are provided solely for your convenience as a visitor. The links do not provide any endorsements or recommendations by us and does not mean we have an association with the link.
24.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through our service (except as expressly stated by us) is provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
24.5 In no circumstances will Work Girl, its directors, officers, employees, affiliates/partners, agents, contractors, suppliers, service providers or licensors be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, other intangibles such as loss of goodwill or loss of reputation, lost data, replacement costs, the procurement of substituted products and services, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service which are beyond our control. This also includes any other claim related in any way to the use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
24.6 Nothing in these conditions excludes, limits or restricts our liability for death or personal injury arising from negligence, fraudulent misrepresentation or misrepresentation as to a fundamental matter right. Nothing in the above exclusions affect your statutory rights as a consumer.
Section 25 - Indemnity
25.1 You agree to indemnify, defend and hold harmless Work Girl, its directors, officers, employees, consultants, agents, and affiliates, from any third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from any claim.
Section 26 - Invalidity
26.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, the remaining provisions shall nonetheless remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 27 – Termination
27.1 The obligations and liabilities of all parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
Section 28 - Complaints
28.1 Work Girl operates a Complaints Handling Policy/Procedure. In the event that you have a complaint or dispute arising from a product or service purchased from us then please contact us in writing to customerservices@workgirl.co.uk. We will deal with your complaint as soon as possible.
Section 29 - Waiver
29.1 The failure of us to exercise or enforce any rights or provisions in these Terms and Conditions will not constitute a waiver of any such right or provision.
Section 30 – Entire Agreement
30.1 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 31 – Governing Law
31.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. In the event that a dispute or claim does arise it shall be subject to the jurisdiction of the English courts.
Section 32 – Changes to Terms of Service
32.1 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
Section 33 – Contact Us
33.1 If you have questions about these Terms of Service then please contact us at: customerservices@workgirl.co.uk.